Refund Policy

Last updated: 17 October 2026

The short version

• No music or video is made until you pay.
• You read and approve the lyrics before any music is made.
• Full refund any time until you approve the lyrics.
• Approving starts the music: two versions to choose from. If neither is right, one free redo gives you two more — in a new voice or style if you like — and you keep all four.
• If a song is ever broken — cut off, in the wrong language, or with words missing — we fix it or refund in full.

Every song is made to order for one specific person. That is why we show you the lyrics and let you change them before a single note is recorded.

Before you pay

No music or video is made until you pay. You choose your options and tell us your story — and, where offered, read a free first draft of a verse and chorus — and you pay before your song is made.

After you pay, until you approve the lyrics

This is where you have control:

1. We show you the memories we found in your story. You can change which ones are used.
2. We show you the draft lyrics. Up to three free lyric changes: swap memories, change the length, or tell us what to change in your own words.
3. You read and approve the lyrics before any music is made.

Full refund any time until you approve the lyrics. Tap “Changed your mind? Full refund” on your order page (there for the first 28 days after you pay), or email hello@getserenada.com, and we will refund you in full. At that point we have spent very little and you have received nothing.

After you approve the lyrics

Approving starts the music: two versions to choose from. If neither is right, one free redo gives you two more — in a new voice or style if you like — and you keep all four. The redo keeps the words you approved.

Refunds end when you approve the lyrics, except for a broken song (below).

The video can be remade three times free within 7 days of delivery, while your photographs are kept (choosing another version to share remakes it too, up to four times per order, and isn't counted). After that they are deleted, and the video stays as it is.

If a song is broken

If a song is ever broken — cut off, in the wrong language, or with words missing — we fix it or refund in full. Broken means something went wrong in the making: the song stops partway, it is sung in a different language from the one you chose, or lines of the lyrics you approved are missing. Tell us at hello@getserenada.com; if we can't fix it, you get your money back.

When we will refund you

We will refund in full if:

• You ask any time until you approve the lyrics.
• Your song is broken and we can't fix it.
• We fail to deliver your song at all.
• You were charged twice, or charged for something you did not order.

When we will not refund you

• You approved the lyrics and then changed your mind. The free redo is there for a song that isn't right.
• The recipient did not react the way you hoped.
• You supplied a recording that was inaudible or a story with too little in it, and the lyrics reflected that. Tell us at the lyrics stage, not after.

Serenada Plus (monthly)

• Serenada Plus is 8 songs per billing month, made within that month; unused songs don't roll over. A song you start within the month (once you've sent your story) can be finished later.
• Cancel any time with Manage or cancel your plan, a link on your order page and in every Plus email. Cancelling stops the next renewal, and you can still make the month's remaining songs until it ends.
• No refund for a month in which you've made a song; a full refund if you cancel before making any song that month — and that month then ends. The refund is automatic when you cancel.
• Each song on Plus has the same promises as a single song, including the free redo and the exception for a broken song.

Deleting everything

“Delete everything now” on your order page removes your song, video, lyrics, files and private page for good. It doesn't change what you paid or take away a refund you are owed: we keep the record of your payment, so you can still ask for one by email.

How to ask

Email hello@getserenada.com with your order email address and what went wrong. We aim to reply within 2 business days.

Refunds are issued by Dodo Payments, our merchant of record. Refunds go back to the card, wallet or UPI account you paid with, in the currency you paid in. Once a refund is sent, how soon it shows in your account depends on your bank (UPI is usually quickest). If Dodo can't send a refund straight away, we keep trying every couple of hours and email you once to say it's on its way.

A gift you bought and a second song you haven't used yet are part of the order they were bought with: refunding that order refunds them too, and their links stop working.

A song made with a gift, free-song or family link cost you nothing, so there is nothing to refund; if it is broken, we still fix it.

Chargebacks

If something is wrong, please email us first. We would much rather fix it. Raising a chargeback without contacting us costs us a fee on top of the refund, and we will contest chargebacks where the lyrics were approved and the song was delivered as promised.

Terms · Privacy · Refunds · Contact